Privacy Policy

Privacy Policy in a Nutshell

Here’s a quick overview of how we collect, use, and protect your data when you use the Ahfy app and website. Scroll down for the full details.

Your Rights

You have the right to:

Access, correct, delete, or restrict your personal data.
Revoke any consent you’ve given.
Object to data processing (especially for marketing).

What Data We Collect

You have the right to:

Access, correct, delete, or restrict your personal data.

Revoke any consent you’ve given.

Object to data processing (especially for marketing).

Lodge a complaint with a data protection authority. Contact us anytime at [email protected] for more details.

Why We Collect It

We collect your data:

When you create an account (name, email, password, etc.).
When you engage with Ahfy features (e.g. journal entries, chosen exercises).
Automatically via your device (e.g. browser type, OS, IP address, time of visit).
Through cookies and tracking technologies.
Via mobile identifiers (if not disabled).
From payment providers (only minimal data like transaction ID).

Why We Collect It

We use your data to:

Provide and personalize your Ahfy experience.
Improve our services.
Ensure app security and bug tracking.
Conduct analytics and, if you agree, personalize content or marketing.
Comply with legal obligations.

Cookies & Tracking

We use:

Essential cookies for basic functions.
Preference cookies to remember settings like language.
Analytics cookies to understand how users engage.

Marketing cookies (only with consent).
You can adjust cookie settings anytime in your app or browser.

Third-Party Services

We may use third parties (e.g., cloud storage, analytics providers, payment processors) under strict data protection agreements. If data is transferred outside the EEA, it is protected by EU-approved safeguards (e.g., Standard Contractual Clauses).

Children's Privacy

Ahfy is not intended for users under 16. We do not knowingly collect data from children. If you believe a child has shared data with us, please contact us so we can delete it.

Ahfy Privacy Policy in Detail

1. Who We Are

Ahfy is operated by Ahfy Pty Ltd, headquartered in [Insert country and address]. We offer a digital emotional wellness companion that helps users identify and process emotions through interactive, therapist-approved tools.

2. Your Rights Under GDPR & Other Laws

Depending on your location (EU, Australia, etc.), you have rights related to your data, including:

Right to access
Right to rectify
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Right to withdraw consent

To exercise any of these, contact: [email protected]

3. What Personal Data We Collect

We collect:

Registration Data: Name, email, password
App Use Data: Exercise progress, journaling metadata (not the content), preferred content
Technical Data: Device ID, browser, IP address, time zone, OS, crash logs
Marketing Data: Email interactions (if subscribed), preferences
Payment Data: Managed securely by payment processors (e.g., Stripe), not stored by us

4. Cookies & Tracking

We use a cookie management system where you can adjust your preferences. For full details, see our Cookie Policy.

5. How We Use Your Data

We use your data to:

Deliver personalized experiences
Provide customer support
Analyze usage trends
Improve app functionality
Send optional updates or newsletters (you can opt out anytime)

6. Data Sharing and Processors

We may share anonymized or pseudonymized data with:

Hosting providers (e.g., AWS)
Analytics tools (e.g., PostHog, Contentsquare). Contentsquare may record behavioral session data such as mouse movements, clicks, and scroll patterns to help us improve the user experience.
Payment processors
Customer service tools
All partners are bound by strict data processing agreements.

7. International Data Transfers

Data may be stored or processed in regions outside your own. We apply standard safeguards for global transfers.

8. Data Retention

We keep your data only as long as necessary to provide services and meet legal obligations. You can request deletion at any time.

9. Data Security

We use encryption, secure storage, and limited access to protect your information. However, no system is 100% secure — please use strong passwords and report any suspicious activity.

10. Contact & Complaints

If you have any concerns about your data or this policy:

📧 [email protected]

📍 10 Pulteney Street, Adelaide, 5000, Australia

You may also contact your local data protection authority.

FAQs

Who created this company?

Initially founded by Bérénice and Camille, former ESSEC, now the company is under the full responsibility of Camille and the CTO Axell.

How did you develop this app?

Ahfy's framework was developed in collaboration with a French licensed psychologist... Since then, Liana Taylor joined to create meditations. Ahfy is not a therapy replacement.

Why did you start this company?

Bérénice and Camille saw that many students lacked access to therapy and built Ahfy to fill that gap with a supportive, affordable app.

Why Ahfy?

Because it means "Always Here For You" — and we mean it.

Improve your self-regulation skills with Ahfy.

Access therapist approved exercises
Get solutions tailored to your experience
Track your progress

Ahfy is excited for you to start this journey